JOM98 Privacy Policy – Malaysia Member Data Protection & Privacy

1 Introduction

Jom98 ("we", "our platform") is committed to protecting the privacy and security of the personal data of all members using our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the jom98 platform.

This document applies to all users who access the jom98 website, register as members, make deposits or withdrawals, interact with our customer support services, or use any other services provided by jom98.

If you have any questions or concerns regarding your privacy, our team is available through the support channels on the jom98 platform.

2 Types of Personal Data We Collect

Jom98 collects various categories of personal data to enable us to provide a secure, seamless, and quality service. The following is the information we collect:

This data is collected directly from you during registration, through your use of the platform, or via customer support channels. We only collect data that is strictly necessary for the stated purposes.

3 How We Use Your Data

The personal data we collect is used solely for the following purposes:

• Account management: Creating, managing, and maintaining your member account at jom98.
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions related to your account.
• Identity verification: Meeting KYC requirements and anti-money laundering (AML) regulatory compliance.
• Security and fraud prevention: Detecting and preventing fraudulent activity, hacking attempts, or platform abuse.
• Customer support: Responding to enquiries, resolving issues, and providing technical assistance.
• Service communications: Sending important notifications relating to your account, transactions, and service updates.
• Platform improvement: Analysing usage patterns to improve the user experience on jom98.
• Legal compliance: Fulfilling applicable legal and regulatory obligations.

4 Data Sharing and Disclosure

Jom98 does not sell, rent, or share your personal data with third parties for marketing purposes. However, in the following limited circumstances, we may need to share your information:

• Service providers: Carefully selected third-party companies that assist jom98 operations, such as payment service providers, analytics platforms, and technical support. All such parties are bound by strict confidentiality agreements.
• Legal requirements: When required by law, court order, or a competent regulatory authority in Malaysia.
• Crime prevention: To cooperate with law enforcement agencies in investigations related to fraud or money laundering.
• Rights protection: To protect the rights, property, or safety of jom98, our members, or the public.

In all data sharing instances, we ensure that receiving parties are bound by data protection obligations equivalent to or higher than the standards we uphold.

5 Data Security Measures

Jom98 continuously invests in the latest security infrastructure to ensure your data is always protected. Key security measures we implement include:

• 256-bit SSL encryption: All communications between your browser and jom98 servers are encrypted using the latest TLS protocol.
• Secure password storage: Member passwords are stored in hashed form using the bcrypt algorithm — the original password is never stored in our system.
• Strict access controls: Only authorised staff with a specific business need may access member personal data, and all access is thoroughly logged.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity or intrusion attempts.
• Regular security testing: jom98 conducts regular penetration testing and security audits by independent third parties.
• Two-factor authentication (2FA): 2FA is available and strongly encouraged for all member accounts for added security.

6 Cookies and Tracking Technologies

Jom98 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve our services. All data is collected anonymously.
• Functional Cookies: Storing your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to understand aggregate traffic patterns and platform usage for improvement purposes.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality of the jom98 platform. By continuing to use our platform, you agree to the use of cookies as described above.

7 Cross-Border Data Transfers

In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. In all such cases, jom98 ensures that:

• Data transfers are carried out only to countries or organisations that provide an equivalent or higher level of data protection.
• All international service providers involved are bound by data processing agreements that comply with international data protection standards.
• Appropriate safeguards such as Standard Contractual Clauses are implemented for cross-border data transfers.

Jom98 will not transfer your data to jurisdictions that do not provide adequate data protection without prior notice and, where required, your consent.

8 Your Rights Regarding Personal Data

As a data subject, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations. These rights include:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, without affecting the validity of any processing carried out prior to your withdrawal.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Restrict Processing: Under certain circumstances, you may request that we restrict how we process your data.

To exercise any of the above rights, please contact the jom98 support team. We will process your request within 30 days from the date of receipt. In complex cases, this period may be extended with appropriate notice to you.

9 Data Retention Period

Jom98 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Generally:

• Active account data: Retained for the duration your account remains active and for a reasonable period following account closure.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with AML requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.

When data is no longer required, jom98 will securely delete or destroy it in accordance with established procedures to ensure it cannot be recovered or misused.

10 Children's Privacy

The jom98 platform is exclusively for individuals aged 18 years and above only. We do not intentionally collect or process personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without valid consent, we will take immediate steps to delete that data and close the associated account.

Parents or guardians who believe their child may have registered on the jom98 platform are urged to contact us immediately through our support channels for corrective action.

11 Amendments to the Privacy Policy

Jom98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements.

When a material amendment occurs, we will:

• Publishing the latest version on this page with an updated revision date.
• Notifying members via email or in-platform notifications of significant amendments.
• In cases of significant changes requiring fresh consent, we will seek your explicit consent before those changes take effect.

We encourage you to review this page periodically. Your continued use of the jom98 platform after any amendments are published constitutes your acceptance of the updated terms.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the jom98 platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for privacy and data protection inquiries.
• General Support: [email protected] — for general inquiries.

Our team is committed to responding to all privacy-related enquiries within 5 business days. For more complex cases involving data subject rights, we aim to resolve them within 30 days.