Jom98 Terms & Conditions – Platform Rules & Policies for Malaysia

1 Acceptance of Terms and Conditions

By registering, accessing, or using the jom98 platform in any way, you hereby acknowledge that you have read, understood, and agreed to be bound by all Terms and Conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you as the user and jom98 as the platform operator. If you do not agree with any part of this document, you are not permitted to use the jom98 platform.

This document governs the use of all jom98 services including but not limited to slot games, Live Casino, sports betting, Bingo, deposit and withdrawal systems, as well as all promotional programmes and bonuses.

2 Member Eligibility & Registration

To register and use the jom98 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Be an individual with full legal capacity to enter into binding contracts.
• Not be located in any jurisdiction that prohibits or restricts online gambling activities.
• Not have been previously excluded or banned by jom98 or any related platform.
• Registering for personal and entertainment purposes only, not in a professional or commercial capacity.

Each user is only permitted to hold one active account at jom98. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of any balances or wins.

Upon registration, you are required to provide complete, accurate, and up-to-date information. jom98 reserves the right to request identity document verification at any time through the Know Your Customer (KYC) process to ensure the validity of the information provided.

3 User Account & Security

Once your account has been successfully registered, you are fully responsible for all activities that occur under your account. This responsibility includes:

• Keep your password and login credentials confidential at all times.
• Not share your login credentials with any other party, including family members.
• Ensure that no other person can access the device used to log in to your jom98 account.
• Report any unauthorised access or suspicious activity to the jom98 support team immediately.

Jom98 recommends using a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols — and changing it regularly. Two-factor authentication (2FA) is available and strongly encouraged to be enabled for added security.

Jom98 will not be held responsible for any losses arising from your failure to keep your account credentials confidential. If you suspect your account has been accessed without authorisation, contact our support team immediately to initiate a temporary account freeze.

4 Deposits & Payments

Jom98 provides a variety of secure deposit methods for the convenience of Malaysian members, including local bank transfers, Touch 'n Go eWallet, GrabPay, and Visa/Mastercard credit or debit cards.

• The minimum deposit amount is RM10 for most payment methods.
• All deposits are processed automatically and credited to your jom98 account within minutes.
• Deposited funds may only be used for gaming purposes on the jom98 platform.
• Jom98 does not charge any processing fees for standard deposits.
• All deposited funds must originate from a legitimate source and belong solely to the member.

If there is any issue or delay in processing your deposit, please contact the jom98 support team with proof of transaction for prompt investigation. jom98 will resolve any deposit dispute within 24 to 48 hours working.

5 Withdrawal of Winnings

All withdrawal requests are subject to the following conditions:

• The account must have completed a full identity verification (KYC) process before the first withdrawal is processed.
• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• Withdrawal requests submitted before 5:00 PM (Malaysia time) are generally processed on the same day.
• Requests submitted after that time will be processed on the next business day.

Jom98 reserves the right to suspend or investigate any withdrawal request that raises suspicion of fraud, money laundering, or a breach of the terms of use. In such cases, users may be required to provide additional documentation to verify the transaction.

Bonuses and promotional credits cannot be withdrawn directly until the specified wagering requirements have been fully met. Check the specific bonus terms on the Promotions page for more details.

6 Bonuses & Promotions Programme

Jom98 offers a wide range of attractive bonuses and promotions to registered members. All such offers are subject to the following conditions:

• Each bonus has its own wagering requirement that must be fulfilled before a withdrawal is permitted.
• The welcome bonus is eligible to be claimed once per new member only.
• Jom98 reserves the right to withdraw any bonus claimed fraudulently or through duplicate accounts.
• Unused bonuses within the specified validity period will expire automatically.
• Using bonuses for matched betting or arbitrage betting is strictly prohibited.

Specific terms and conditions for each promotion will be stated in detail on the Promotions page. In the event of any conflict between the general terms here and the specific terms of a promotion, the specific promotion terms shall apply.

7 Game Rules

All games offered on the jom98 platform — including slots, live casino, bingo, and sports betting — are operated in accordance with the rules set by their respective licensed game providers.

• All game results are final and cannot be disputed once concluded, except in cases of verified technical error.
• In the event of a technical disruption during a gaming session, jom98 will endeavour to restore the game to its state prior to the disruption.
• Jom98 reserves the right to void or cancel any bets placed during a technical or system error.
• The use of any automation software, bots, or third-party assistance tools to aid gameplay is strictly prohibited.
• For live sports betting, all wagers accepted before an event begins are valid, unless otherwise stated.

Jom98 uses a Random Number Generator (RNG) that has received independent certification from a recognised international auditing body. This ensures the fairness and integrity of every game run on our platform.

8 Prohibitions & Restrictions

The following activities are strictly prohibited on the jom98 platform:

• Opening multiple accounts or using another person's identity to register.
• Money laundering or using the jom98 platform for any illegal financial activity.
• Attempting to hack, breach, or disrupt the platform's security systems.
• Using software or methods to exploit any vulnerability or bug in the games.
• Colluding with other players to gain an unfair advantage in games (collusion).
• Selling, transferring, or trading your jom98 account or credit balance.
• Using the platform for commercial purposes or professional gambling in violation of the law.

Jom98 employs a sophisticated monitoring system that operates around the clock to detect any suspicious activity or breaches of the terms. Violation of any of the above prohibitions may result in immediate action without prior notice.

9 Privacy and Data Protection

Jom98 is committed to protecting the privacy and personal data of all members. The collection, processing, and use of your personal data is governed by our Privacy Policy of ours that is separate, which forms part of this agreement.

• Your personal data is collected solely for platform operations, identity verification, and legal compliance purposes.
• Jom98 will not sell or share your personal data with third parties for marketing purposes.
• All data is stored and processed using industry-standard 256-bit SSL encryption.
• You have the right to request access to your personal data or request account deletion by contacting our support team.

By registering with jom98, you agree to receive account-related communications via email or the channel you registered with. You may opt out of marketing communications at any time through your account settings.

10 Account Closure and Suspension

Jom98 reserves the right, at its sole discretion, to suspend or close any member account under the following circumstances:

• Violation of any Terms and Conditions stated in this document.
• Confirmed or suspected fraud, money laundering, or other illegal activities.
• Failure to submit the required documentation for the KYC process within the specified timeframe.
• Account closure requests submitted by the member themselves.
• Accounts that have been inactive for more than 12 consecutive months.

Members who wish to voluntarily close their account may do so by contacting the jom98 support team. Any valid cash balance (excluding bonuses that have not met the wagering requirements) will be returned to the member's registered bank account upon completion of the verification process.

Members may also apply for self-exclusion for a specified period through our Responsible Gaming programme, a self-control measure we fully support.

11 Limitation of Liability

To the extent permitted by applicable law, jom98 shall not be liable for:

• Any financial losses arising from gambling activity on our platform.
• Service disruptions caused by factors beyond jom98's control, including internet outages, power supply interruptions, or natural disasters.
• Losses arising from a user's failure to keep their login credentials secure.
• Any indirect, incidental, or consequential damages arising from the use of the jom98 platform.

Jom98 makes no guarantee that the platform will operate without interruption or errors at all times. We continually strive to ensure maximum platform availability, but scheduled maintenance or system updates may cause temporary disruptions.

12 Terms Amendments and Governing Law

Jom98 reserves the right to amend, update, or improve these Terms and Conditions at any time without prior notice. All amendments take effect immediately upon publication on this page.

It is your responsibility to review this page periodically to stay informed of the latest terms governing your use of the jom98 platform. Your continued use of the platform after any amendments are published constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to binding arbitration.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or contrary to law by a competent court, that provision shall be interpreted as closely as possible to its original intent, while the remaining provisions continue in full force and effect.